Refund and Cancellation Policy

 

Thank you for choosing services. We are committed to delivering high-quality support for your business needs. Please review our refund and cancellation policy below to understand our procedures and your rights.

 

1.Refund Eligibility

 

•Consulting Services: Refunds for consulting services (e.g., financial transaction advisory or project consulting) are eligible within 7 days of the initial engagement, provided no substantive work (e.g., meetings, reports, or analysis) has been delivered. Once substantive work has commenced, refunds are not available unless the delivered work is demonstrably defective or fails to meet agreed-upon standards.

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•Retainer Fees: Monthly or project-based retainer fees are non-refundable for the current billing cycle or project phase after work has begun. If cancelled within the first 7 days of a new retainer agreement and no services have been rendered, a full refund may be issued at our discretion.

 

•Non-Refundable Services: Customized financial models, transaction documents, or completed consulting deliverables are non-refundable due to the bespoke nature of the work.

 

2. Cancellation of Services

 

•Ongoing Consulting Engagements: You may cancel ongoing consulting services by providing written notice at least 14 days prior to the next billing cycle or project milestone. Cancellations take effect at the end of the current billing cycle or phase, and no further charges will be applied. No refunds will be issued for services already rendered in the current cycle or phase.

 

•Fixed-Term Projects: For project-based engagements, cancellations must be submitted in writing at least 14 days before the scheduled start of the project to receive a full refund of any advance payments. Cancellations after this period may result in forfeiture of deposits or partial refunds, depending on work completed.

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•Workshops or Training Sessions: Cancellations for scheduled workshops or training sessions must be made at least 10 business days prior to the event to be eligible for a full refund. Cancellations made less than 10 business days in advance may receive a partial refund or credit toward future services, at our discretion.

 

3. How to Request a Refund or Cancellation

 

To request a refund or cancellation, please contact our support team at info@shaggyholdings.com with the following details:

 

•Your name and company information

 

•Engagement or contract ID

 

•Reason for the refund or cancellation request

 

•Supporting documentation (if applicable, e.g., for defective deliverables)

 

We will review your request and respond within 5 business days. Approved refunds will be processed to the original payment method within 10 business days.

 

4. Exceptions

 

We reserve the right to deny refunds or cancellations in cases of misuse, fraud, or violation of our service agreement. For claims of defective deliverables, please provide detailed documentation (e.g., specific errors in financial models or reports) to support your request. We will work with you to address any issues promptly.

 

5. Contact Us

 

For questions about this policy or to discuss your specific situation, please contact us at info@shaggyholdings.com

 

Last Updated: May 19, 2025